Terms of use


This site is published by :

La Maison Lavande
902, chemin Fresnière
Saint-Eustache, J7R0G4
Qc, Canada

Registered with the Registraire des Entreprises du Québec under number 1164269855



The price to be paid for each product you order is the price that appears next to the product offered on the site. All prices on the Canadian site are in Canadian dollars.
Prices on the U.S. website are in U.S. dollars.

Shipping costs
Shipping and delivery charges, as well as applicable taxes, are extra (unless we indicate that shipping is included) and appear on the screen before you confirm your order.

La Maison Lavande reserves the right to revise shipping costs for remote postal codes. 

Sales taxes
Applicable sales taxes are extra and appear on the screen before you confirm your order.

Price modification
La Maison Lavande reserves the right to modify the price of the products offered on the site at any time, without notice.

Payment by credit card
Payment by Visa & MasterCard is accepted.

Exchange and refund policy
No exchanges or refunds are accepted.


La Maison Lavande does not guarantee the availability in stock of the products offered on the site. If La Maison Lavande is unable to deliver any of the products you have ordered due to insufficient inventory, La Maison Lavande will refund the amount charged to your credit or debit card for such product(s) and will send you a confirmation of such refund by e-mail.

La Maison Lavande shall not be responsible at any time for any damage you may suffer as a result of insufficient inventory.


La Maison Lavande will deliver the products ordered by you to the address you provided when you placed your order. Your order will be processed within a reasonable time. Delivery in Canada and the United States only.

Shipping fees. Shipping fees are $11.95 + taxes and free with any purchase of $75 of product before taxes. They appear on the screen before you validate your order.

La Maison Lavande reserves the right to revise shipping costs for remote postal codes. 

Product delivery is subject to the rules of the delivery companies with which La Maison Lavande does business, in this case, currently, Canada Post and Nationex. In particular, you are subject to the rules concerning the signing of an acknowledgement of receipt of products.

Full payment
La Maison Lavande must have received full payment for the products to be delivered to you before proceeding with their delivery.


By accessing and/or using this website (hereinafter "the Site"), any user tacitly and unconditionally accepts these terms of use of the Site.

1. Intellectual property

1.1. The Site and each of its components, and in particular the texts, articles, images, illustrations, photographs, databases and software (hereinafter referred to as the Intellectual Property Elements) are protected by intellectual property law.

1.2. The total or partial reproduction of the Intellectual Property Elements is prohibited

1.3. The user is only authorized to represent the pages of the Site on his screen and is only authorized to reproduce the Intellectual Property Elements of the Site on a temporary basis for the sole purpose of consulting the Site.

1.4. The user is authorized to make short quotations from the Site, provided that the origin of the document and the title of the document or page quoted are clearly indicated.

2.Use of the website

2.1. All data, information and publications accessible, represented or downloadable from the Site are not exhaustive, are communicated for information purposes only and may in no case be considered as constituting a quotation, an estimate or an offer of professional services.

2.2. The company shall in no event be liable for any direct or indirect damages resulting from the use by any user of data, information or publications accessible or downloadable from the Site.

2.3. The company shall in no case be held responsible for the content accessible from the hypertext links published on the Site or for the files downloadable from the Site or from the sites accessible from the hypertext links published on the Site.

2.4. The creation and publication of a hypertext link to one of the pages of the Site are authorized, subject to the prior and express agreement of the company.

3.Collection, Use and Disclosure of Personal Information

3.1 In most cases, we collect personal information directly from you when you purchase or register for our services or when you interact with us. Generally, we will identify the purposes for which we collect, use and disclose your personal information at the time of collection. Generally, the purposes will include:

  • - To provide you with the Services you have requested or registered for;
  • - To create and manage the registrations and accounts you have with us;
  • - To respond to your requests and questions;
  • - Provide you with information and inform you about products and services that may be of interest to you;
  • - Provide you with relevant advertising as described in this document;
  • - Enforce and administer the terms of use of the Websites and Services;
  • - To comply with our legal obligations as described by law.

3.2 Automatically Collected Information: Certain information about your use of the Services will be collected automatically as you navigate the Website, for example:

  • - The Internet Protocol (IP) address used to connect your computer to the Internet;
  • - Computer, device and connection information, such as browser type and version, operating system, mobile platform, unique device identifier ("UDID") and other technical identifiers;
  • - Location information for Services that are capable of locating the user, in order to provide you with content relevant to your location in the world.
  • - We collect and use this information to generate anonymously aggregated information that allows us to develop and optimize our web presence to provide you with better service.