Got questions?

Orders

I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

MY ORDER IS A GIFT. HOW DO I PROCEED?
First of all, thank you so much for offering us as a gift. It means the world to us, really.

Next, start by making your selections of goodies. Add all the desired products to the cart and once your choices are finalized, press the little shopping bag at the top of the page to see your complete cart.

Once in the cart, you will see a summary of your items. Underneath the items is a small "This is a gift" box where you can write a personalized note for the person you are sending this box of happiness to (don't forget to sign your message!).

Finally, just enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home.

If you're having trouble, we're just a phone call away! x
I would like to change my order. How do I proceed??
To modify the items in your order, it is preferable to call us at the warehouse (450-473-3009 ext. 1022) so that we can adjust everything quickly, before the order is processed.

You can also send us an email at boutiqueenligne@maisonlavande.ca .

Please note that it is not always possible to make adjustments. Once the order has been processed, it is impossible for us to modify its content. If you have a modification to make, do not delay to contact us.
There is an error in the order I received. What should I do?

First, our sincere apologies. You can send an email to boutiqueenligne@maisonlavande.ca - with your order number and a picture of the products you received. We can rectify the situation quickly.

It's winter and my products have frozen in my mailbox. Is this a concern?
Not at all! Rest assured, it is perfectly normal for products to freeze when exposed to such temperatures.

Before reaching our store shelves, our products go through a battery of tests. These are tests that subject our formulations to extreme heat and cold and measure their effectiveness after such shocks. These tests also ensure that our products are approved by Health Canada.

All you have to do is wait for the products to thaw before you can use them effectively.

Shipping

How much does shipping cost ?
Shipping is FREE for orders over $75 before taxes and after promotions.
Otherwise, the cost is fixed at $11.95+taxes anywhere in Canada or the United States!

La Maison Lavande reserves the right to revise shipping costs for remote postal codes. 
I reach the $75 requirement to get free shipping, but I still see the shipping charges applied in my cart. Why is this?
Shipping is free with any purchase of 75$ or more, before taxes and after promotions/discounts. So don't forget to subtract the amount of the discount (if you have one on your order) from the "subtotal" line to see if you really reach the required amount.
I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

Who is your carrier?
We have been working with Canada Post for years as well as with Purolator. We make sure to select the appropriate transport that will be able to make a fast & efficient delivery from our House to yours.
What is your order preparation/delivery time?
Our order processing time is normally between a few hours up to 3 days. We make it a priority (and a great pleasure) to be ultra fast. Afterwards, your package is picked up by one of our carriers and their delivery time is about 2 to 5 business days. As soon as your box is in their hands, we send you an email (with a tracking number) to let you know.

If you have selected a pick-up at the Saint-Eustache store, you will receive an email to let you know when your order is ready to be picked up.

Of course, the preparation & delivery time may vary during promotional periods. If you have any doubt, please do not hesitate to contact us! It will be our pleasure to answer you.
I received the shipping confirmation email, so the tracking number from Canada Post as well, but it tells me that it is not valid. Why is this?
Our carriers usually estimate a 12 to 24 hour period before this tracking number is active. There is a small transitory period between our warehouse and the sorting center before you can track your package to your Home.
How far are you delivering?
We deliver everywhere in Canada & now also in the United States!

We do not have international deliveries at the moment.

Products

I have trouble lighting my candle. It lights up for a few seconds and then goes out. Why does this happen?
Soy wax candles can sometimes seem a little more capricious than the candles often sold in big stores. They require a little more patience, but I promise it's worth the effort.

First, we recommend taking a long lighter and leaving the fire on the wick, even if it seems to be lit (a good 10 to 15 seconds more!). You can also try to cut the end of the wood wick. This sometimes helps the flame get a little lower and start properly. Remember that the wick is actually a small piece of wood that you are trying to lit. A bit like a campfire, you have to really work the wood and you may even have to do the little process once, two or even three times.

Then, contrary to popular belief, the soy wax helps to burn the wick. So it's actually fine if there's a little wax on the wick of your candle. It's not going to stop it from lighting, in fact it might even help it.

Finally, candles have what you could call a "memory". From the first time you light it, it is very important to let the wax melt to the sides of the container. If you blow it out and the wax solidifies without having made it to the edges, there is a much greater chance that the candle will memorize that circumference and then burn down hollowing out!

If you're more visual, we also talk about it on our blog & on our Instagram page, in the form of a little video!
My candle is almost finished, but it won't light. Why is that?
Our wooden wicks actually stand on a base at the bottom of the pot. It is therefore completely normal that there is a small amount of wax left at the very end. This is considered when pouring the amount/calculating the number of hours in action.

We recommend to burn the candle as long as possible when you see that the wax is almost finished so that you don't have to blow it out and require it to re-solidify. If the candle is not kept on the lookout and is extinguished when the wick is almost gone, there is very little room to relight it again.

If you still see some wick on the metal base at the bottom of your candle, you can try to light it again for a last time.

Our little trick: Using a long lighter (we always recommend this type of lighter for lighting our candles, by the way), start by slowly melting the wax around the wick.

With a little patience, you may be able to light your candle for one last relaxing moment with it. You will then be able to start a new candle from your favorite collection or even discover a brand new one!
Are your products natural?
Our products are always at least 95% natural, and transparency is important to us. Our products are as natural as possible while still being able to guarantee a minimum of stability.

For us, it is a priority that the customer keeps his product for at least one year without the smell, the colour, the texture or the quality being affected. The ingredients chosen are high quality and never harmful to our health. We have decided to add preservatives in the majority of our formulations to ensure stability and protect our products used on the skin from bacteria.

Raw ingredients are a daily challenge and we keep ourselves up to date with the more natural alternatives available on the market.

I'm pregnant and have heard several opinions about using lavender during pregnancy. I'm a little confused. What do you think?
Generally, there is no particular danger in using lavender while pregnant.

However, there are so many schools of thought on the subject that since our products are not strictly speaking for infants, we ask our precious customers to refer to a health care professional. Your doctor will be able to make recommendations based on your pregnancy and your specific needs.
Essential oils vs. fragrance oils. What is the difference?
Essential oils are oils extracted from plants that, in addition to smelling good, have therapeutic or medicinal properties.

Scented oils, on the other hand, are a gentle blend of synthetic fragrances. They do not have healing properties, but rather are used to create ambiance in the home & to perfume rooms!

In any case, these two types of oils can be used on dryer balls and in electric diffusers with only a few drops. Both are highly concentrated. Now it's up to you to discover your favorite oil!
What about the products that were once offered in bulk at the St. Eustatius boutique?
This service was paused at the very beginning of the pandemic. Unfortunately, there are no plans to reinstall these stations at the moment. For your information, we used to fill your bottles with laundry detergent, Pure Lavender all purpose cleaner & dish soap.

We have since created generous sizes so you can fill the bottles with your favorite products.
I have a diffuser from Maison Lavande at home, is there a warranty on it?
The Maison Lavande diffuser are guaranteed for one year from the date of purchase, provided the diffuser is used correctly according to the instruction in the user manual and you have proof of purchase.

Otherwise, no warranty will be provided. We recommend that you refer first to the "Troubleshooting" section before contacting us.

If you encounter any issues during the warranty period, please send us a quick email at info@maisonlavande.ca or visit us in-store with your diffuser. The warranty does not cover breakage or defects caused by improper use or maintenance of the device.

Returns

Do you accept returns?
As indicated in our policies, purchases made on our online store are final sales. As such, if products are not defective, we do not issue refunds or exchanges.

Fields

HOW LONG CAN WE ENJOY THE FIELDS?
Our lavender fields will be open until August 25, 2024. Follow us on our social media to know the evolution of the blooming period.

The store remains open all year long (!!!) Every day, from 10am to 5pm
How much does a visit cost?
Check the tarification page to verify the cost of admission based on your age and seasonality.
When is the best time to see the fields in full bloom?
Only nature can decide this and the best dates vary every year depending on the winter we had, the number of hours of sunshine, the wind, the rain, etc. But generally speaking, the first few weeks of July hold the most flowers!
DO YOU ACCEPT THE COMPANION LEISURE CARD?
Yes, with great joy! Simply present it at the entrance of the ticket office when you are an accompanying person & you will be allowed to enter the lavender fields without any entrance fee. It is imperative to present the card (CAL).
Why is there an entrance fee to the fields?

Because our Maison Lavande is privately owned by a family who has chosen to share its beauty with the public. Over 30 employees work there every day to keep the lavender fields beautiful, accessible, safe and clean. The number of employees this year is higher than in previous years, even without any animation or activities.

Managing an agri-tourism site like ours is a challenge that requires a lot of hands.

Your entrance fee goes to pay the salaries of those who warmly welcome you, gently guide you and make this place into the beauty it is.
Can my dog accompany me?
Yes, or course. A leash is mandatory and your sense of civic responsibility is required. The unpleasant or dangerous behavior of a dog may lead us to ask the owner to leave the premises. (We also accept other small and friendly animals that can be kept on a leash). Pets are not allowed in the store.
I'm a photographer & I'd like to take beautiful pictures in your dream setting. How do I go about it?
It is possible to come to make your photo sessions in our fields. As we don't take any reservation, you just have to go to the reception and pay your entrance fees. (Each person who enters the site must pay their entry fee)

The field is open to all and as it is very large, there is room for everyone. The blooming period starts at the end of June and usually ends at the very beginning of August.
Can I fly a drone over the lavender fields?
No, unfortunately. The use of drones is prohibited at La Maison Lavande.
I would like to rent the site after hours. Is this possible?
Unfortunately, it is not possible. Our Maison Lavande is a private property where our family welcomes you 7 days a week with great happiness.
I would like to get married at La Maison Lavande! Is it a possibility?

Thank you so much for thinking of us for this most magical day. Unfortunately, we do not offer an on-site wedding ceremony/reception service.

We do admit that the plan to host your celebrations in our home is something we continuously think of (a lot), but we must juggle with several challenges that are explained here: https://www.maisonlavande.ca/blogs/blog/pourquoi-ny-a-t-il-pas-de-mariage-a-la-maison-lavande-why-is-there-no-wedding-at-maison-lavande?_pos=2&_sid=48d589d1f&_ss=r

On the other hand, if you wish to have a dream setting for your photos, it is quite possible to come and take your photos at La Maison.

No reservations are necessary. All you have to do is stop by and pay for your tickets. The field is open to everyone and since it is so large, there is room for everyone.
Can we picnic in your fields?

Yes, you can bring your own lunch & take a moment to eat in the middle of our flowery fields. Our bistro is open for refreshments during the high season (lemonade, iced coffee & lavender frozen yogurt). We have tables and chairs available, but you are welcome to bring your blankets if you feel like stretching out a bit!

Is the giant swing accessible?

Our swing is always in the fields, on the outskirts. So it's accessible when our fields are too!
Do you have bathroom facilities on site?
Yes, full indoor facilities (where the soap smells divine!).
Do you control the number of people in the field?
Yes and no. Our site is large, we have a large capacity. If all visitors are respectful of each other, we feel that all should be well (in the 15 years of our existence, it has always been well, promise!).

Of course, we reserve the right to close the lavender fields if we feel that the traffic threatens the health and safety of visitors.
WHEN IS THE HIGH SEASON/BLOOMING OVER?
The season ends when we harvest our flowers, which is really up to Mother Nature (and maybe Daniel a little bit). We usually gather the flowers at the very beginning of August.

We would love to keep our beautiful purple patches for months, but we have to listen to our beloved flowers and harvest them before they wilt.
Can I bring my reusable food containers to the Bistro?
Yes, you can.

Search

-- LIVRAISON

How much does shipping cost ?
Shipping is FREE for orders over $75 before taxes and after promotions.
Otherwise, the cost is fixed at $11.95+taxes anywhere in Canada or the United States!

La Maison Lavande reserves the right to revise shipping costs for remote postal codes. 
I reach the $75 requirement to get free shipping, but I still see the shipping charges applied in my cart. Why is this?
Shipping is free with any purchase of 75$ or more, before taxes and after promotions/discounts. So don't forget to subtract the amount of the discount (if you have one on your order) from the "subtotal" line to see if you really reach the required amount.
I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

Who is your carrier?
We have been working with Canada Post for years as well as with Purolator. We make sure to select the appropriate transport that will be able to make a fast & efficient delivery from our House to yours.
What is your order preparation/delivery time?
Our order processing time is normally between a few hours up to 3 days. We make it a priority (and a great pleasure) to be ultra fast. Afterwards, your package is picked up by one of our carriers and their delivery time is about 2 to 5 business days. As soon as your box is in their hands, we send you an email (with a tracking number) to let you know.

If you have selected a pick-up at the Saint-Eustache store, you will receive an email to let you know when your order is ready to be picked up.

Of course, the preparation & delivery time may vary during promotional periods. If you have any doubt, please do not hesitate to contact us! It will be our pleasure to answer you.
I received the shipping confirmation email, so the tracking number from Canada Post as well, but it tells me that it is not valid. Why is this?
Our carriers usually estimate a 12 to 24 hour period before this tracking number is active. There is a small transitory period between our warehouse and the sorting center before you can track your package to your Home.
How far are you delivering?
We deliver everywhere in Canada & now also in the United States!

We do not have international deliveries at the moment.
-- COMMANDES

I made a mistake in the shipping address when I placed my order. What can I do?

Just write a short email to boutiqueenligne@maisonlavande.ca or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

MY ORDER IS A GIFT. HOW DO I PROCEED?
First of all, thank you so much for offering us as a gift. It means the world to us, really.

Next, start by making your selections of goodies. Add all the desired products to the cart and once your choices are finalized, press the little shopping bag at the top of the page to see your complete cart.

Once in the cart, you will see a summary of your items. Underneath the items is a small "This is a gift" box where you can write a personalized note for the person you are sending this box of happiness to (don't forget to sign your message!).

Finally, just enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home.

If you're having trouble, we're just a phone call away! x
I would like to change my order. How do I proceed??
To modify the items in your order, it is preferable to call us at the warehouse (450-473-3009 ext. 1022) so that we can adjust everything quickly, before the order is processed.

You can also send us an email at boutiqueenligne@maisonlavande.ca .

Please note that it is not always possible to make adjustments. Once the order has been processed, it is impossible for us to modify its content. If you have a modification to make, do not delay to contact us.
There is an error in the order I received. What should I do?

First, our sincere apologies. You can send an email to boutiqueenligne@maisonlavande.ca - with your order number and a picture of the products you received. We can rectify the situation quickly.

It's winter and my products have frozen in my mailbox. Is this a concern?
Not at all! Rest assured, it is perfectly normal for products to freeze when exposed to such temperatures.

Before reaching our store shelves, our products go through a battery of tests. These are tests that subject our formulations to extreme heat and cold and measure their effectiveness after such shocks. These tests also ensure that our products are approved by Health Canada.

All you have to do is wait for the products to thaw before you can use them effectively.
-- PRODUITS

I have trouble lighting my candle. It lights up for a few seconds and then goes out. Why does this happen?
Soy wax candles can sometimes seem a little more capricious than the candles often sold in big stores. They require a little more patience, but I promise it's worth the effort.

First, we recommend taking a long lighter and leaving the fire on the wick, even if it seems to be lit (a good 10 to 15 seconds more!). You can also try to cut the end of the wood wick. This sometimes helps the flame get a little lower and start properly. Remember that the wick is actually a small piece of wood that you are trying to lit. A bit like a campfire, you have to really work the wood and you may even have to do the little process once, two or even three times.

Then, contrary to popular belief, the soy wax helps to burn the wick. So it's actually fine if there's a little wax on the wick of your candle. It's not going to stop it from lighting, in fact it might even help it.

Finally, candles have what you could call a "memory". From the first time you light it, it is very important to let the wax melt to the sides of the container. If you blow it out and the wax solidifies without having made it to the edges, there is a much greater chance that the candle will memorize that circumference and then burn down hollowing out!

If you're more visual, we also talk about it on our blog & on our Instagram page, in the form of a little video!
My candle is almost finished, but it won't light. Why is that?
Our wooden wicks actually stand on a base at the bottom of the pot. It is therefore completely normal that there is a small amount of wax left at the very end. This is considered when pouring the amount/calculating the number of hours in action.

We recommend to burn the candle as long as possible when you see that the wax is almost finished so that you don't have to blow it out and require it to re-solidify. If the candle is not kept on the lookout and is extinguished when the wick is almost gone, there is very little room to relight it again.

If you still see some wick on the metal base at the bottom of your candle, you can try to light it again for a last time.

Our little trick: Using a long lighter (we always recommend this type of lighter for lighting our candles, by the way), start by slowly melting the wax around the wick.

With a little patience, you may be able to light your candle for one last relaxing moment with it. You will then be able to start a new candle from your favorite collection or even discover a brand new one!
Are your products natural?
Our products are always at least 95% natural, and transparency is important to us. Our products are as natural as possible while still being able to guarantee a minimum of stability.

For us, it is a priority that the customer keeps his product for at least one year without the smell, the colour, the texture or the quality being affected. The ingredients chosen are high quality and never harmful to our health. We have decided to add preservatives in the majority of our formulations to ensure stability and protect our products used on the skin from bacteria.

Raw ingredients are a daily challenge and we keep ourselves up to date with the more natural alternatives available on the market.

I'm pregnant and have heard several opinions about using lavender during pregnancy. I'm a little confused. What do you think?
Generally, there is no particular danger in using lavender while pregnant.

However, there are so many schools of thought on the subject that since our products are not strictly speaking for infants, we ask our precious customers to refer to a health care professional. Your doctor will be able to make recommendations based on your pregnancy and your specific needs.
Essential oils vs. fragrance oils. What is the difference?
Essential oils are oils extracted from plants that, in addition to smelling good, have therapeutic or medicinal properties.

Scented oils, on the other hand, are a gentle blend of synthetic fragrances. They do not have healing properties, but rather are used to create ambiance in the home & to perfume rooms!

In any case, these two types of oils can be used on dryer balls and in electric diffusers with only a few drops. Both are highly concentrated. Now it's up to you to discover your favorite oil!
What about the products that were once offered in bulk at the St. Eustatius boutique?
This service was paused at the very beginning of the pandemic. Unfortunately, there are no plans to reinstall these stations at the moment. For your information, we used to fill your bottles with laundry detergent, Pure Lavender all purpose cleaner & dish soap.

We have since created generous sizes so you can fill the bottles with your favorite products.
I have a diffuser from Maison Lavande at home, is there a warranty on it?
The Maison Lavande diffuser are guaranteed for one year from the date of purchase, provided the diffuser is used correctly according to the instruction in the user manual and you have proof of purchase.

Otherwise, no warranty will be provided. We recommend that you refer first to the "Troubleshooting" section before contacting us.

If you encounter any issues during the warranty period, please send us a quick email at info@maisonlavande.ca or visit us in-store with your diffuser. The warranty does not cover breakage or defects caused by improper use or maintenance of the device.
-- RETOURS

Do you accept returns?
As indicated in our policies, purchases made on our online store are final sales. As such, if products are not defective, we do not issue refunds or exchanges.
-- CHAMPS
HOW LONG CAN WE ENJOY THE FIELDS?
Our lavender fields will be open until August 25, 2024. Follow us on our social media to know the evolution of the blooming period.

The store remains open all year long (!!!) Every day, from 10am to 5pm
How much does a visit cost?
Check the tarification page to verify the cost of admission based on your age and seasonality.
When is the best time to see the fields in full bloom?
Only nature can decide this and the best dates vary every year depending on the winter we had, the number of hours of sunshine, the wind, the rain, etc. But generally speaking, the first few weeks of July hold the most flowers!
DO YOU ACCEPT THE COMPANION LEISURE CARD?
Yes, with great joy! Simply present it at the entrance of the ticket office when you are an accompanying person & you will be allowed to enter the lavender fields without any entrance fee. It is imperative to present the card (CAL).
Why is there an entrance fee to the fields?

Because our Maison Lavande is privately owned by a family who has chosen to share its beauty with the public. Over 30 employees work there every day to keep the lavender fields beautiful, accessible, safe and clean. The number of employees this year is higher than in previous years, even without any animation or activities.

Managing an agri-tourism site like ours is a challenge that requires a lot of hands.

Your entrance fee goes to pay the salaries of those who warmly welcome you, gently guide you and make this place into the beauty it is.
Can my dog accompany me?
Yes, or course. A leash is mandatory and your sense of civic responsibility is required. The unpleasant or dangerous behavior of a dog may lead us to ask the owner to leave the premises. (We also accept other small and friendly animals that can be kept on a leash). Pets are not allowed in the store.
I'm a photographer & I'd like to take beautiful pictures in your dream setting. How do I go about it?
It is possible to come to make your photo sessions in our fields. As we don't take any reservation, you just have to go to the reception and pay your entrance fees. (Each person who enters the site must pay their entry fee)

The field is open to all and as it is very large, there is room for everyone. The blooming period starts at the end of June and usually ends at the very beginning of August.
Can I fly a drone over the lavender fields?
No, unfortunately. The use of drones is prohibited at La Maison Lavande.
I would like to rent the site after hours. Is this possible?
Unfortunately, it is not possible. Our Maison Lavande is a private property where our family welcomes you 7 days a week with great happiness.
I would like to get married at La Maison Lavande! Is it a possibility?

Thank you so much for thinking of us for this most magical day. Unfortunately, we do not offer an on-site wedding ceremony/reception service.

We do admit that the plan to host your celebrations in our home is something we continuously think of (a lot), but we must juggle with several challenges that are explained here: https://www.maisonlavande.ca/blogs/blog/pourquoi-ny-a-t-il-pas-de-mariage-a-la-maison-lavande-why-is-there-no-wedding-at-maison-lavande?_pos=2&_sid=48d589d1f&_ss=r

On the other hand, if you wish to have a dream setting for your photos, it is quite possible to come and take your photos at La Maison.

No reservations are necessary. All you have to do is stop by and pay for your tickets. The field is open to everyone and since it is so large, there is room for everyone.
Can we picnic in your fields?

Yes, you can bring your own lunch & take a moment to eat in the middle of our flowery fields. Our bistro is open for refreshments during the high season (lemonade, iced coffee & lavender frozen yogurt). We have tables and chairs available, but you are welcome to bring your blankets if you feel like stretching out a bit!

Is the giant swing accessible?

Our swing is always in the fields, on the outskirts. So it's accessible when our fields are too!
Do you have bathroom facilities on site?
Yes, full indoor facilities (where the soap smells divine!).
Do you control the number of people in the field?
Yes and no. Our site is large, we have a large capacity. If all visitors are respectful of each other, we feel that all should be well (in the 15 years of our existence, it has always been well, promise!).

Of course, we reserve the right to close the lavender fields if we feel that the traffic threatens the health and safety of visitors.
WHEN IS THE HIGH SEASON/BLOOMING OVER?
The season ends when we harvest our flowers, which is really up to Mother Nature (and maybe Daniel a little bit). We usually gather the flowers at the very beginning of August.

We would love to keep our beautiful purple patches for months, but we have to listen to our beloved flowers and harvest them before they wilt.
-- CYBER

What is the Cyberweekend?
Cyberweekend is our biggest promotion of the year (!!!) From Thursday November 28th at 7 PM only on the mobile app and from Friday November 29th (00h00) to Sunday, December 1st (23h59) inclusive, we're offering 30% off EVERYTHING*. (*some conditions apply)
How does it work?
We are excited to announce our biggest sale of the year: 30% discount on everything*

  • November 28th 7:00 PM: The discount will be available exclusively on the mobile app with a promotional code. JEUDISOIR30
    If you forget to add the promotional code on Thursday evening via the mobile app, you can contact customer service, and the team will add it to your order.
  • November 29th 12:00 AM to 11:59 PM: The discount will be available in all our stores and will apply automatically.
  • November 30th to December 1st 12:00 AM to 11:59 PM: The discount will be available online and on the mobile app, and it will apply automatically.
What are the exclusions*?
As Cyberweekend is a very, very advantageous offer (it's really our biggest promotion of the year!), the gift boxes, the Last chance section, the Sparkling apple-lavender must - Can and the gift cards are excluded from the discount. One promotion per transaction, always.
Can I benefit from this offer in your physical stores?
On Friday, November 29th, it will be possible to take advantage of this great offer in all of our Houses (Our Houses)! Yes, the Black Friday will be in effect in all physical stores on November 29th from the opening of these stores until the closing. The Cyberweekend will then continue only on our online store for the weekend (November 30th and December 1st).
Can I use a promotional code to combine with the Cyberweekend offer?
No other discounts or promotions can be combined with the 30% Cyberweekend discount. It is also not possible to take advantage of permanent promotions (dryer ball trio, oil trio) either the anniversary discount during Cyberweekend.
I reach $75 and still get charged for shipping. Why?
Shipping is free for all orders of 75$ or more before taxes and after discounts. Therefore, don't forget to subtract the "Discount" line to see if you really reach the $75 threshold.

To simplify your life, we have calculated everything for you. The amount before taxes & before discounts that must be reached to get the free shipping is 107,15$.
Can I take advantage of in store pickup during Cyberweekend?
It is possible to choose the free in-store pickup option only at the St-Eustache location. Pickup at Complexe Desjardins will not be available from November 28th to December 1st 2024.
One of the products I would like to add to my order is out of stock. Can I get the discount when it comes back?
Unfortunately, we cannot guarantee the availability of products in stock. If a product that is currently out of stock returns after the promotional period has ended, it will not be possible to apply the Cyberweekend discount.

I placed an order before this promotion started and I would like to benefit from it still. Is this possible?
In order to be fair to everyone who placed an order before or after the promotional period, it is unfortunately not possible to apply this discount to a previous order. If you want to take advantage of Cyberweekend, you will have to place a new order.

  • If you forget to add the promotional code on Thursday evening via the mobile app, you can contact customer service, and the team will add it to your order.
If I order today, when can I expect to receive my order?
We have a very high volume of orders at the moment (thank you a thousand times!!), which means that our order preparation time is a little less speedy than usual.

The order preparation time is currently about 1 to 5 days. Then, your package is picked up by our carrier (Canada Post or Purolator) and they are the ones who bring your goodies to you! Unfortunately, we cannot guarantee the delivery time.

As soon as your delicacies are packaged and ready to be picked up at our warehouse, you will receive an email to notify you. This email will contain your tracking number.

We estimate about 5-10 business days from the time you place your order to the time it arrives at your door!
How do I know if my order has been processed/shipped?
All these updates are done automatically by email. As soon as you complete your order, you will receive a confirmation email. We will then prepare and pack your goodies. Once your box is ready to be picked up by the carrier, you will receive another email with your tracking number. (It takes 12 to 24 hours after receiving this email for your tracking number to be active)
I would like to modify the order I just placed. Is it possible?
To help us process orders as quickly as possible, we have made the decision not to modify any orders already processed. We want to be as fast as possible and that means limiting changes to orders after they have landed in our system. We recommend that you review your order carefully before confirming it.

  • If you forget to add the promotional code on Thursday evening via the mobile app, you can contact customer service, and the team will add it to your order.
I placed two orders, is it possible to combine them together to save on shipping fees?
Of course! If your orders have not yet been processed, we will be happy to combine them so that you receive all in one beautiful box. Just email us at boutiqueenligne@maisonlavande.ca - or call us at 450-473-3009 ext. 1022. Please have your order numbers ready, we will certainly need them to proceed.
Can I expect an offer for Cyber Monday?
Our Cyberweekend is only from November 28th at 7 PM to December 1st (inclusive). There will not be another offer offered for Cyber Monday.
Do you offer gift wrapping?
We have beautiful gift bags available on our online store in which you can nicely wrap your delicacies before giving them to a loved one. By adding the gift bag to your order, it will be slipped into your box so that you can wrap it all up & nothing will be damaged in transit from our House to yours.
What is the return & exchange policy during Cyberweekend?
The policies for purchases are exactly the same as usual. There are no returns or exchanges possible for purchases made online.
Who can I contact if I need help?
Our helpful customer service team is ready to assist you. For the Cyberweekend period (November 24, 25 & 26), we will be on site all weekend. Don't hesitate to chat with us, email us or call us to talk to us. Click here for all the contact information!

Terms of use for the Cyberweekend promotion !
Terms and conditions right here:
- November 28, 2024 at 7 PM: Mobile app only with a promotional code. JEUDISOIR30
- November 29, 2024: in stores, on the mobile app & online automatically
- November 30 & December 1, 2024: online and on the mobile app automatically
- 30% discount offer, cannot be applied to orders placed before or after the dates mentioned.
- The "À petit prix" section, gift cards, Sparkling apple-lavender must - Can and gift sets are excluded from this discount (one promotion per transaction, always).

- Please check your order before sending it to us, as changes will not be possible once your order has been confirmed.
- Free shipping on orders over $75 BEFORE taxes and AFTER promotions (check the subtotal!)
- While quantities last
- Thank you so much!!! X
-- JDLT 2022

What's happening at La Maison Lavande on the occasion of Earth Day?
From April 20th to 23rd, we are offering 1 gift with the purchase of $40, 2 gifts with the purchase of $80 and 3 gifts with the purchase of $120 thanks to the promo code "ALLOLATERRE" (!!!).

Here are the free gifts:
STAGE 1 — with the purchase of 40$: an all purpose cleaner (500ml - Pure Lavender)
STAGE 2 — with the purchase of 80$ : one all purpose cleaner (500ml - Pure Lavender) + one dish soap (500 ml)
STAGE 3 — with the purchase of $120: an all purpose cleaner (500ml - Pure Lavender) + a dish soap (500 ml) + a laundry detergent (2L)

How does it work?
Promotion effective from April 20 to 24, 2022.

Just check your subtotal to make sure it reaches a minimum of levels & enter the promotion code "ALLOLATERRE".

The subtotal line (i.e. before taxes & shipping) must be greater than $40, $80 or $120 in order to include your gift(s)!

It is normal that the offered products do not appear in your cart, we will take care of putting the right items in your precious order.
What is the "Subtotal"?
The Sub-Total is the sum of the products in your shopping cart without the taxes and without the shipping costs.

It is very easy to find because there is a line named Subtotal that is dedicated to this information. You will find it under the summary of your items, in the checkout process.

How do I know if I have received the correct gift(s) in my order?
Exceptionally, we will add the order sheet to your box of delicacies when we pack it. We will take the time to highlight the subtotal of your order.

This will ensure that you can check the accuracy of your order easily!

How soon can I expect to receive my order?
As our little working bees are fast & efficient, our delivery time is the same as usual, 2 to 5 business days.

You will receive, as always, an email with your tracking number as soon as your box is packed & given to the carrier.

If you have selected a pick-up at the Saint-Eustache store, you will receive an email to notify you when your order is ready for pick-up. Simply wait for this email to come to the Mother House.
Can I take advantage of this big promotion in physical stores too?
Yes, the Earth Day promotion is effective in all our stores from April 20 to 23, 2022.

We are waiting for you in Saint-Eustache, Laval, Chicoutimi, Saint-Bruno & Quebec.
Can I bring my reusable food containers to the Bistro?
Yes, you can.

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