Got a question?

La Maison Lavande reserves the right to revise shipping costs for remote postal codes.

Shipping is free with any purchase of $75 or more, before taxes and after promotions/discounts . So don't forget to subtract the amount of the discount (if you have one on your order) from the "subtotal" line to see if you really reach the required amount.

Just write a quick message through our form here or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

We have been working with Canada Post for years as well as with Purolator . We make sure to select the appropriate transport that will be able to make a fast & efficient delivery from our House to yours.

Our order processing time is normally between a few hours up to 3 days. We make it a priority (and a great pleasure) to be ultra fast. Afterwards, your package is picked up by one of our carriers and their delivery time is about 5 to 10 business days . As soon as your box is in their hands, we send you an email ( with a tracking number ) to let you know.

If you have selected a pick-up at the Saint-Eustache store or at the Complexe Desjardins store, you will receive an email to let you know when your order is ready to be picked up .

Of course, the preparation & delivery time may vary during promotional periods. If you have any doubt, please do not hesitate to contact us ! It will be our pleasure to answer you.5

Our carriers usually estimate a 12 to 24 hour period before this tracking number is active . There is a small transitory period between our warehouse and the sorting center before you can track your package to your Home.

We deliver everywhere in Canada . Shipments to the United States are currently suspended due to new customs regulations.

We do not have international deliveries at the moment.

Just write a quick message
through this form here or call us at 450-473-3009 ext 1022 (with your order number and the correct shipping address ultra complete).

First of all, thank you so much for offering us as a gift. It means the world to us, really.

Next, start by making your selections of goodies. Add all the desired products to the cart and once your choices are finalized, press the little shopping bag at the top of the page to see your complete cart.

Once in the cart, you will see a summary of your items. Underneath the items is a small "This is a gift" box where you can write a personalized note for the person you are sending this box of happiness to ( don't forget to sign your message! ).

Finally, just enter the shipping address of the person you are giving the gift to if you want the order to be delivered directly to their home.

If you're having trouble, we're just a phone call away! x

To modify the items in your order, it is preferable to call us at the warehouse (450-473-3009 ext. 1022) so that we can adjust everything quickly, before the order is processed .

You can also send us a quick message through our form here .

Please note that it is not always possible to make adjustments. Once the order has been processed, it is impossible for us to modify its content. If you have a modification to make, do not delay to contact us.

First, our sincere apologies. You can send
a quick message through our form here - with your order number and a picture of the products you received. We can rectify the situation quickly.

Not at all! Rest assured, it is perfectly normal for products to freeze when exposed to such temperatures.

Before reaching our store shelves, our products go through a battery of tests. These are tests that subject our formulations to extreme heat and cold and measure their effectiveness after such shocks. These tests also ensure that our products are approved by Health Canada .

All you have to do is wait for the products to thaw before you can use them effectively.

Mainly because we wanted to make lighting as easy as possible. The cotton wick requires no
no maintenance – no need to cut it! The wooden wick required a few steps during the first
lighting to be able to fully enjoy the candle. This is no longer the case with the cotton wick which
lights up easily.

Additionally, the natural cotton wick provides better flame stability throughout our many
tests. As a bonus, it doesn't release black soot.

Absolutely. Just light it with a lighter or a match. And no need to cut or scrape the
wick – zero hassle!

For us, it is a priority that the customer keeps his product for at least one year without the smell, the color, the texture or the quality being affected. The ingredients chosen are high quality and never harmful to our health. We have decided to add preservatives in the majority of our formulations to ensure stability and protect our products used on the skin from bacteria.

Raw ingredients are a daily challenge and we keep ourselves up to date with the most natural alternatives available on the market.

Generally, there is no particular danger in using lavender while pregnant.

However, there are so many schools of thought on the subject that since our products are not strictly speaking for infants, we ask our precious customers to refer to a health care professional . Your doctor will be able to make recommendations based on your pregnancy and your specific needs.

Essential oils are oils extracted from plants that, in addition to smelling good, have therapeutic or medicinal properties.

Scented oils , on the other hand, are a gentle blend of synthetic fragrances. They do not have healing properties, but rather are used to create ambiance in the home & to perfume rooms!

In any case, these two types of oils can be used on dryer balls and in electric diffusers with only a few drops. Both are highly concentrated. Now it's up to you to discover your favorite oil !

This service was paused at the very beginning of the pandemic. Unfortunately, there are no plans to reinstall these stations at the moment. For your information, we used to fill your bottles with laundry detergent, Pure Lavender all purpose cleaner & dish soap.

We have since created generous sizes so you can fill the bottles with your favorite products.

Otherwise, no warranty will be provided. We recommend that you refer first to the "Troubleshooting" section before contacting us.

If you encounter any issues during the warranty period, contact us by fill out the form here or visit us in-store with your diffuser. The warranty does not cover breakage or defects caused by improper use or maintenance of the device.

As indicated in our policies , purchases made on our online store are final sales . As such, if the products are not defective , we do not issue refunds or exchanges .

Officially, we will open the doors to our fields in bloom on June 20, 2025 , at 10am!
Go to our pricing section for all the details.

Our lavender fields will be open until August 17, 2025 . Follow us on our social media to know the evolution of the blooming period.

The store remains open all year long (!!!) Every day, from 10am to 5pm

Check the pricing page to verify the cost of admission based on your age and seasonality.

Unfortunately, this is not possible. Maison Lavande is a private property that welcomes you 7 days a week with great pleasure.

Thank you so much for thinking of us for this most magical day. Unfortunately, we do not offer an on-site wedding ceremony/reception service.

We do admit that the plan to host your celebrations in our home is something we continuously think of (a lot), but we must juggle with several challenges that are explained here: https://www.maisonlavande.ca/blogs/blog/pourquoi-ny-a-t-il-pas-de-mariage-a-la-maison-lavande-why-is-there-no-wedding-at-maison-lavande?_pos=2&_sid=48d589d1f&_ss=r

On the other hand, if you wish to have a dream setting for your photos, it is quite possible to come and take your photos at La Maison.

No reservations are necessary. All you have to do is stop by and pay for your tickets. The field is open to everyone and since it is so large, there is room for everyone.

Cyberweekend is our biggest promotion of the year (!!!)

Starting Thursday, November 27, 2025 at 6:00 p.m., exclusively on the mobile app.

Friday, November 28, 2025 (Online : 12:00 a.m. to 11:59 p.m or during opening hours in stores), EVERYWHERE.

Saturday, November 29 and Sunday, November 30, 2025 (12:00 a.m. to 11:59 p.m.) on the app and online store (maisonlavande.ca).

We offer you 30% off EVERYTHING* ( *some conditions apply - more details here ).

Also, get a surprise gift, worth a minimum of $22.95 , with a purchase of $150 or more*, on the mobile app and online ( *some conditions apply - more details here ).

Here is our biggest promotion of the year, 30% off everything*

• - November 27 at 6:00 p.m.: the promotion will be available on the mobile app exclusively using the
  promotional code: JEUDIFOU30 . The surprise gift is also available first on the app using the promotional code: CADEAUFLEURI .

• - November 28, 12:00 a.m. to 11:59 p.m.: The promotion will be available everywhere and will apply automatically. The surprise gift is now available on the app AND the online store using the promotional code: CADEAUFLEURI.

• - November 29 to 30, 12:00 a.m. to 11:59 p.m.: The promotion will be available on the online store and mobile app and will be applied automatically. The surprise gift is still available on the app and online store using the promo code: CADEAUFLEURI.

Conditions: 30% discount

• - November 27, 2025 from 6:00 PM: on the mobile app only with a promotional code: JEUDISOIR30
• - November 28, 2025: In stores, online and on the mobile app, discount automatically applied
• - November 29 and 30, 2025: online and on the mobile app, discount applied automatically
• - 30% discount offer, cannot be applied to orders placed before or after the dates mentioned.
• - The "Low Price" section, gift cards, apple cider, and gift sets are excluded from this discount (one promotion per transaction, as always).
• - Please check your order and promotional codes (if applicable), changes will not be possible after confirmation.
• - Delivery is free with any purchase of $75 or more AFTER promotions have been applied AND BEFORE taxes (check the subtotal!)
• - While supplies last for each product
  
  

Conditions: Surprise gift with purchase of $150 or more

• - November 27, 2025 from 6:00 PM: on the mobile app only with the promotional code: CADEAUFLEURI
• - November 28 to November 30 , 2025: online and on the mobile app with the promotional code: CADEAUFLEURI
• - The offer cannot be applied to orders placed before or after the dates mentioned.
• - Gift cards are excluded from the calculation of the $150 threshold .
• - Please check your order, and your promotional codes (if applicable), before sending it to us; changes will not be possible after confirmation.
• - Delivery is free with any purchase of $75 or more AFTER promotions have been applied AND BEFORE taxes (check the subtotal!)

For detailed terms and conditions, click here

As Cyberweekend is a very, very advantageous offer ( it's really our biggest promotion of the year! ), the gift boxes, the Last chance section, the Sparkling apple-lavender must - Can and the gift cards are excluded from the discount. One promotion per transaction, always.

On Friday, November 28, 2025 , it will be possible to take advantage of this great offer in all of our stores (Our Stores) !

Yes, Black Friday will be in effect in all physical stores on Friday, November 28th, from opening until closing. Cyber Weekend will then continue exclusively on our online store and mobile app for the weekend ( November 29th to 30th, 2025 ).

The surprise gift offer, with purchases of $150 or more, is exclusive to the mobile app on November 27, 2025, then available on the mobile app and online store (maisonlavande.ca) from November 28 to 30, 2025.

No other discounts can be combined with the 30% Cyberweekend discount. It is also not possible to take advantage of permanent promotions (oil trio) or the birthday discount during Cyberweekend.

Only the promotional code CADEAUFLEURI can be combined with the 30% discount , when the order subtotal AFTER DISCOUNT AND BEFORE TAXES reaches $150 .

Shipping is free for all orders of $75 or more before taxes and after discounts. Therefore, don't forget to subtract the "Discount" line to see if you really reach the $75 threshold.

To simplify your life, we have calculated everything for you. The amount before taxes & before discounts that must be reached to get the free shipping is $107.15.

You can choose the free option for pickup at the St-Eustache boutique (902 Chem. Fresnière, Saint-Eustache, QC J7R 0G4) only. Pickup at Complexe Desjardins will not be available from November 26 to December 1, 2025.

Unfortunately, we cannot guarantee the availability of products in stock. If a product that is currently out of stock returns after the promotional period has ended, it will not be possible to apply the Cyberweekend discount.

In order to be fair to everyone who placed an order before or after the promotional period, it is unfortunately not possible to apply this discount to a previous order. If you want to take advantage of Cyberweekend, you will have to place a new order.

We have a very high volume of orders at the moment ( thank you a thousand times!! ), which means that our order preparation time is a little less speedy than usual.

The order preparation time is currently about 1 to 5 days . Then, your package is picked up by our carrier (Canada Post or Purolator) and they are the ones who bring your goodies to you! Unfortunately, we cannot guarantee the delivery time .

As soon as your delicacies are packaged and ready to be picked up at our warehouse, you will receive an email to notify you . This email will contain your tracking number .

We estimate about 5-10 business days from the time you place your order to the time it arrives at your door!

All these updates are done automatically by email . As soon as you complete your order, you will receive a confirmation email. We will then prepare and pack your goodies. Once your box is ready to be picked up by the carrier, you will receive another email with your tracking number. ( It takes 12 to 24 hours after receiving this email for your tracking number to be active )

To help us process orders as quickly as possible, we have made the decision not to modify any orders already processed . We want to be as fast as possible and that means limiting changes to orders after they have landed in our system. We recommend that you review your order carefully before confirming it.

Of course! If your orders have not yet been processed, we will be happy to combine them so that you receive everything in one beautiful box. Simply write to us using the contact form, selecting the subject “Modify a order in progress”. Don't forget to include your order numbers in the message, as we will definitely need them to proceed.

Our Cyberweekend is only from November 27th at 6 PM to December 1st (inclusive). There will not be another offer offered for Cyber ​​Monday.

We have beautiful gift bags available on our online store in which you can nicely wrap your delicacies before giving them to a loved one. By adding the gift bag to your order, it will be slipped into your box so that you can wrap it all up & nothing will be damaged in transit from our House to yours.

The policies for purchases are exactly the same as usual . There are no returns or exchanges possible for purchases made online.

Our helpful customer service team is ready to assist you. For the Cyberweekend period (November 24, 25 & 26), we will be on site all weekend. Don't hesitate to chat with us, send us a message via the the contact form or call us to talk to us. Click here for all the contact information!

From April 20th to 23rd , we are offering 1 gift with the purchase of $40, 2 gifts with the purchase of $80 and 3 gifts with the purchase of $120 thanks to the promo code "ALLOLATERRE" (!!!).

Here are the free gifts:
STAGE 1 — with the purchase of 40$: an all purpose cleaner (500ml - Pure Lavender)
STAGE 2 — with the purchase of 80$: one all purpose cleaner (500ml - Pure Lavender) + one dish soap (500 ml)
STAGE 3 — with the purchase of $120: an all purpose cleaner (500ml - Pure Lavender) + a dish soap (500 ml) + a laundry detergent (2L)

Promotion effective from April 20 to 24, 2022.

Just check your subtotal to make sure it reaches a minimum of levels & enter the promotion code "ALLOLATERRE".

The subtotal line (ie before taxes & shipping) must be greater than $40, $80 or $120 in order to include your gift(s)!

It is normal that the offered products do not appear in your cart, we will take care of putting the right items in your precious order.

The Sub-Total is the sum of the products in your shopping cart without the taxes and without the shipping costs.

It is very easy to find because there is a line named Subtotal that is dedicated to this information. You will find it under the summary of your items, in the checkout process.

Exceptionally, we will add the order sheet to your box of delicacies when we pack it. We will take the time to highlight the subtotal of your order.

This will ensure that you can check the accuracy of your order easily!

As our little working bees are fast & efficient, our delivery time is the same as usual, 2 to 5 business days.

You will receive, as always, an email with your tracking number as soon as your box is packed & given to the carrier.

If you have selected a pick-up at the Saint-Eustache store, you will receive an email to notify you when your order is ready for pick-up. Simply wait for this email to come to the Mother House.

Yes, the Earth Day promotion is effective in all our stores from April 20 to 23, 2022.

We are waiting for you in Saint-Eustache, Laval, Chicoutimi, Saint-Bruno & Quebec.